All the answers to your questions
Check-in is usually possible from 15:00.
Should you wish to arrive earlier, we are happy to offer you an early check-in - the price will vary depending on your arrival time.
Check-out is until 10:00 am.
Yes - You are welcome to store your luggage with us. If the room is free, you can also check in earlier for a fee. Price depends on season and arrival time.
Catering begins with the official check-in (15:00) and ends on the day of departure after breakfast at 10:00 (= check-out).
Yes, we have e-charging stations in the underground parking garage that can be unlocked with a card, which you can only obtain from reception
Please return the card to reception immediately after unlocking.
Hybrid e-charging: EUR 20.00 per charge and AUTO e-charging: EUR 35.00 per charge
Yes - There is a bicycle storage room in the underground garage which can be opened with the room card - please bring your own bicycle lock
Indoor pool: approx. 30 degrees
Outdoor pool: Depending on the weather from the end of June to the beginning/mid-September: approx. 20 degrees (depending on the outside temperature)
No, we don't have air conditioning. Nevertheless, the temperatures in the rooms are pleasant.
All information here:
https://www.salzburgersportwelt.com/de/uebernachten/gaestekarte.html
All information here:
https://www.snow-space.com/de/sommer/informationen/sommer-bergbahnen/betriebszeiten
Either via the A 10 coming from exit 66 Flachau & then B163 towards Wagrain.
Or coming from Zell am See via the 311 to St. Johann im Pongau & then the B163 towards Wagrain.
There is 1 free parking space per room in the underground garage, you can enter the underground garage with your room card.
All rooms have a mini-fridge (not filled), a room safe, Nespresso coffee machine & original capsules.
Yes, we have family rooms and suites - you can find all our rooms here:
Yes, for EUR 35.00 per dog and night you can take your four-legged friend with you on vacation.
All information about vacation with dog
You are welcome to contact us directly via the homepage or send us an inquiry and we will send you an offer.
Cash, VISA or Mastercard, ATM
We have different cancellation conditions, these depend on the offer.
Standard: Please understand that we can only accept room cancellations in writing. Cancellations and early departures are subject to the provisions of the Austrian hotel regulations.
Cancellations within 90 days prior to arrival will be charged 40% of the booked amount, within 30 days prior to arrival 70% and within 7 days prior to arrival 90%.
In the event of a no show, 100% of the booked turnover will be charged.
Yes, if you have received a "normal" offer, a 30% deposit is required; if you have booked a package, a 100% deposit is required.
Yes, you can use our free WLAN throughout the hotel.
Yes, you are welcome to buy a VALUE VOUCHER at reception or by e-mail.
We make every effort to offer our guests a barrier-free environment. However, please note that not all areas of our hotel are barrier-free.