All the answers to your questions

Yes—you're welcome to store your luggage with us. If the room is available, you can also check in early for a fee. The price depends on the season and your arrival time.

Meals begin at the time of official check-in (3:00 p.m.) and end on the day of departure after breakfast at 10:00 a.m. (= check-out).

Yes, we have electric charging stations in the underground parking garage that are unlocked with a card, which you can only obtain at the front desk.
Please return the card to the front desk immediately after unlocking the station.
Electric charging for hybrids: EUR 20.00 per charge; electric charging for cars: EUR 35.00 per charge

Yes—There is a bike storage area in the underground parking garage that can be opened with your room key—please take your bike lock with you.

Indoor pool: approx. 30 degrees
Outdoor pool: Depending on weather conditions, from late June to early/mid-September: approx. 20 degrees (depending on the outside temperature)

No, we don't have air conditioning. The temperatures in the rooms are still comfortable, though.

Find all the details here:
https://www.salzburgersportwelt.com/de/uebernachten/gaestekarte.html

You’ll receive the digital guest card via email free of charge after check-in.
If you would like a printed version, we charge €1.50 per card.

Find all the details here:

https://www.snow-space.com/de/sommer/informationen/sommer-bergbahnen/betriebszeiten

If coming via the A 10, take Exit 66 toward Flachau, then follow the B163 toward Wagrain.
Or, coming from Zell am See, take Route 311 to St. Johann im Pongau, then continue on Route B163 toward Wagrain.

We will charge EUR 10.00 per car / per night for parking in our underground garage. This rate applies to direct bookings made via our hotel website.
Please note that bookings made through third-party providers may be subject to higher rates.

Parking in front of the building is not permitted. This parking area does not belong to the hotel.

The entrance clearance height is 2.10 meters (6 ft 11 in). Roof boxes may need to be removed.

All rooms feature a mini-refrigerator (not stocked), an in-room safe, a Nespresso coffee maker, and original capsules.

Yes, we have family rooms and suites— here you'll find all of our rooms:

Yes, for EUR 35.00 per dog per night, you’re welcome to bring your four-legged friend along on vacation.
All the info you need about vacationing with your dog

You're welcome to order directly through our website, or you can send us a request and we'll send you a quote.

Cash, VISA or Mastercard, debit card

We have various cancellation policies, which depend on the specific offer.
Standard: Please understand that we can only accept room cancellations in writing. Cancellations or early departures are subject to the provisions of the Austrian Hotel Regulations.
For cancellations made within 90 days of arrival, 40% of the booked amount will be charged; within 30 days of arrival, 70%; and within 7 days of arrival, 90%.
In the event of a no-show, 100% of the booked amount will be charged.

Yes, if you have received a “standard” quote, a 30% deposit is required; if you have booked a package, a 100% deposit is required.

Yes, our free Wi-Fi is available throughout the hotel.

Yes, you are welcome to purchase a GIFT CERTIFICATE at the front desk or by email.

We do everything we can to provide our guests with an accessible environment. Please note, however, that not all areas of our hotel are accessible.

Table reservations are required. If we have your email address, you will receive an email 2 days in advance for online check-in. You can also make your table reservation at that time.
Please note that we can offer one table per room in one of our restaurants. Group table reservations are not possible!
Depending on the hotel’s occupancy, one or two restaurants may be closed on alternate evenings.

We reserve tables in our restaurants as follows:
ADASIA: 6:00 PM or 7:30 PM
PURA ALM AND PIAZZA: 6:30 p.m. or 8:00 p.m.

Please note that, in addition to shipping costs, a processing fee of approximately €7.00 will be charged.
Lost and found items are held for 6 months. After this period, unclaimed items will be disposed of.